Carpet Cleaning FAQs

What Carpet Cleaning Method Do You Use?

Simply put, we use whatever it takes. Every carpet has different needs and we work to meet those needs.

We are fully trained and equipped to do truck-mounted HWE (hot water extraction), Low Moisture carpet cleaning and Ultra-Low Moisture carpet cleaning.

PUIRI’s overall cleaning philosophy adheres to the CHAT (Chemical Heat Agitation Time) Fundamental Principles of Clean, as put forth by the IICRC (Institute of Inspection Cleaning and Restoration Certification) Standards.

0/5 (0 Reviews)
Do I need to move my furniture?

We can clean around anything you want. There is no need to turn your life upside down every time you have your carpets cleaned.

0/5 (0 Reviews)
How long will it take for my carpet to dry completely?

With PUIRI’s wide range of carpet cleaning methods, your carpet could be dry in as little as five minutes (Ultra-Low Moisture Method) or up to four to six hours (Steam Carpet Cleaning).

Drying time depends primarily on humidity levels. Other factors are airflow carpet type and temperature. While it typically takes 1-2 hours for the carpet to dry, you can walk on it as soon as we are finished. Turning on your air conditioning or fans will help accelerate dry times.

0/5 (0 Reviews)
What Should I Expect From My Carpet Cleaning Technician?

Professional, well-trained, personable technicians who are demonstrably able to properly care for your home, knowledgeably answer your questions and adequately address your concerns.

0/5 (0 Reviews)
Do you offer Scotchgard carpet protector or Stain Guard?

We offer the very best in carpet protection, after cleaning you should have your carpets and furniture stain guarded. We offer excellent carpet protection, but we do not use Scotchgard. “The new C4-based Scotchgard is completely safe, 3M says”. We are not about to risk an event in your home with products that have a bad history. The PUIRI carpet protector is manufactured by a leading company that holds a reputation of quality and that is what we both need.

0/5 (0 Reviews)
Will my carpets re-soil quickly after the cleaning is finished?

We use, biodegradable, all-natural carpet cleaning solution so that no sticky film or residue are left behind. Re-soiling is caused by surfactants and residue left in the carpet which attract dirt.

0/5 (0 Reviews)
Can you remove set in stains?

The PUIRI carpet techs use our specialty stain removal processes so that even the toughest stains do not stand a chance. No matter what type of stain you may have, we can most likely remove it.

0/5 (0 Reviews)
Will the price change upon arrival?

Our estimates over the phone are based on how you described the situation. We do our best to give you the proper price. We will notify you ahead of time if there is any change to what we quoted you. You can always have us do as much or as little as you want.

0/5 (0 Reviews)
What about moving my breakables?

Small items such as lamps, etc? We ask that you remove small breakable items from furniture you wish to have moved.

0/5 (0 Reviews)
Do you clean pet accidents?

Your most severe urine damaged areas can be saved. Our product does not mask or attempt to cover up the scent it goes to the source to destroy the urine. eliminating the odor forever.

0/5 (0 Reviews)
Will water ruin my carpet?

Water can damage carpet if it is not properly removed; however, if not overused and the carpet is dried out properly, then there is no concern of damage. We save carpets regularly that have been subjected to flooding and are cleaned and dried leaving them undamaged. Carpet manufacturers actually recommend HWE (hot water extraction) cleaning to maintain their carpet warranties.

0/5 (0 Reviews)
How long will it take to clean my carpet?

The short answer – it varies. Depending on the amount of carpet being cleaned and the history of the carpet itself. The average carpet cleaning will take approximately 20 minutes per room. A restorative clean can take longer.

The time spent cleaning can vary greatly depending on the quantity of furniture to be moved, the amount of soil in the carpet, and any necessary spot removal treatments.

0/5 (0 Reviews)
Do you measure open areas only?

No, our prices are based on wall to wall cleaning. We expect 70% of the carpet area to be cleaned. We however, do move most furniture at no additional cost. This allows us to clean as much carpet as possible.

0/5 (0 Reviews)
Do you move furniture?

All our packages include furniture moving. The amount of furniture we move depends on the carpet cleaning package you choose. In general, with our basic package we will move sofas, love seats, chairs and tables. Beds, dressers, and heavier pieces are left in place under these pricing structures.  Please inform us before moving any previously broken repaired or fragile pieces for example loose or wobbly legs. We will do our best to be cautious of your belongings. We can work around larger pieces of furniture and if there is enough room, we can even clean under them. By having us move furniture in our terms and conditions you agree to release us of any liability for damages caused by moving or attempting to move your furnishings. Additional charges will apply to move heavier furniture. For liability reasons, we do not move china hutches, entertainment systems, pianos, or other valuable belongings. That being said, we are very careful to take care of your furniture we move and assist you to move.

0/5 (0 Reviews)
Do you charge per room?

Mostly yes, since rooms vary in size, we find that it is more reasonable to charge by size We used to charge by the square foot but you our customers encouraged the change. On Large areas and combined areas, we may charge a multiple room rate. On unique rooms we will charge by the square foot as with our commercial carpet cleaning. We are always fair if you feel the price is off please let us know. We want you as customers for life not just once.

0/5 (0 Reviews)
Do I need protectant on my carpets?

Most new carpets come with a factory-applied protectant but in time this wears off. Carpet protectant will help your carpeting resist stains and soiling, so your carpets will stay cleaner longer. Carpet protectant is a smart investment as it slows wear and the aging process and can extend the life of your carpets.

0/5 (0 Reviews)
Why do your prices vary from other carpet cleaners?

When comparing prices, asking questions is a great way to start. Our prices include more services than most other cleaners and are often a little lower in price. This is not a mistake; we are a service company and are focused on how we can serve you the customer more than how we can make more profit. Many companies charge as much as they can and then subcontract so you never know who is coming out to your home. PUIRI technicians are Trained and certified background checked, drug tested and properly trained to meet PUIRI’s high standards. We always stand behind our work and pride ourselves in our ethics, our team will always give you the service you deserve.

0/5 (0 Reviews)
How do you remove pet urine odor from carpets?

Pet odors can linger on for months if not treated properly. Urine dries in the carpet and padding leaving millions of concentrated urine crystals that become increasingly more pungent. Many companies just mask this odor. PUIRI uses the most advanced urine odor removal system with the power of natural oxygen and the biological power of odor modification to destroy odorous materials without leaving strong artificial fragrances behind.

0/5 (0 Reviews)
How long do I have to wait to use the carpets?

Carpets can be walked on, as long as your feet are clean, immediately after the cleaning. When carpets are wet or damp be extra careful walking from carpet onto hard surfaces as it can be very slippery. We do recommend activity on the carpet be kept to a minimum until the carpet is completely dry.

0/5 (0 Reviews)
Do I need to be home while the carpets are being cleaned?

It is not necessary that you be home while your carpet is cleaned. We may need to contact you discuss any specific needs or areas of concern regarding the care of your carpet. Please notify us of any pets that may be of concern and know that we may have the front door cracked open at times to run hoses and cords. Your home is safe in our hands and we encourage and give permission to you to watch us with nanny cams if you like. We take the same care with your home if you are home or away.

0/5 (0 Reviews)
Will your cleaning chemicals harm my children and pets?

PUIRI uses an all-natural, Safe Certified cleaning product as a core cleaner. We are in direct contact with these products every day. Learn More about our innovative product.

0/5 (0 Reviews)
How frequently should I get my carpets cleaned?

Carpets should be cleaned when they are dirty. Homes with pets or children should be cleaned every six months. Homes with adults only should be cleaned and protected at least once a year. In addition, carpets should be vacuumed at least once a week.

0/5 (0 Reviews)
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Carpet Cleaning FAQs

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How often should I clean my tile and grout?

when determining the frequency of cleaning many factors should be considered. Do you have children or pets? Do your floors receive heavy or moderate foot traffic? What is entailed in your routine floor maintenance? These factors will all affect how often you need to have your tile & grout cleaned. We on average clean tile and grout about once a year.

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Do you clean mattresses?

Yes, we do clean mattresses. We can also apply an anti-allergen for those who are more prone to allergies.

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Do you clean and seal tile?

We recommend having the tile stone and grout sealed with the cleaning. The choice is yours sometimes on a half year cleaning we clean only. Again, it all comes down to your maintenance schedule.

0/5 (0 Reviews)
How long does it take for my furniture to dry?

Most cases within an hour or two. Sometimes, not often, drying may take a night, depending on the fabric and soil condition. And the type of cleaning used.

0/5 (0 Reviews)
Will the price change upon arrival?

Our estimates over the phone are based on how you described the situation. We do our best to give you the proper price. We will notify you ahead of time if there is any change to what we quoted you. You can always have us do as much or as little as you want.

0/5 (0 Reviews)
Can you remove set in stains?

The PUIRI carpet techs use our specialty stain removal processes so that even the toughest stains do not stand a chance. No matter what type of stain you may have, we can most likely remove it.

0/5 (0 Reviews)
What Carpet Cleaning Method Do You Use?

Simply put, we use whatever it takes. Every carpet has different needs and we work to meet those needs.

We are fully trained and equipped to do truck-mounted HWE (hot water extraction), Low Moisture carpet cleaning and Ultra-Low Moisture carpet cleaning.

PUIRI’s overall cleaning philosophy adheres to the CHAT (Chemical Heat Agitation Time) Fundamental Principles of Clean, as put forth by the IICRC (Institute of Inspection Cleaning and Restoration Certification) Standards.

0/5 (0 Reviews)
Do you clean microfiber upholstery?

Yes, we do fantastic job cleaning microfiber upholstery. It is one of our favorite types of fabric because the PUIRI system gets out soil other cleaning processes leave behind.

0/5 (0 Reviews)
How long do I have to wait to use the carpets?

Carpets can be walked on, as long as your feet are clean, immediately after the cleaning. When carpets are wet or damp be extra careful walking from carpet onto hard surfaces as it can be very slippery. We do recommend activity on the carpet be kept to a minimum until the carpet is completely dry.

0/5 (0 Reviews)
Will water ruin my carpet?

Water can damage carpet if it is not properly removed; however, if not overused and the carpet is dried out properly, then there is no concern of damage. We save carpets regularly that have been subjected to flooding and are cleaned and dried leaving them undamaged. Carpet manufacturers actually recommend HWE (hot water extraction) cleaning to maintain their carpet warranties.

0/5 (0 Reviews)
Why should I have my grout lines sealed?

Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance.

0/5 (0 Reviews)
Why do your prices vary from other carpet cleaners?

When comparing prices, asking questions is a great way to start. Our prices include more services than most other cleaners and are often a little lower in price. This is not a mistake; we are a service company and are focused on how we can serve you the customer more than how we can make more profit. Many companies charge as much as they can and then subcontract so you never know who is coming out to your home. PUIRI technicians are Trained and certified background checked, drug tested and properly trained to meet PUIRI’s high standards. We always stand behind our work and pride ourselves in our ethics, our team will always give you the service you deserve.

0/5 (0 Reviews)
Do I need to be home while the carpets are being cleaned?

It is not necessary that you be home while your carpet is cleaned. We may need to contact you discuss any specific needs or areas of concern regarding the care of your carpet. Please notify us of any pets that may be of concern and know that we may have the front door cracked open at times to run hoses and cords. Your home is safe in our hands and we encourage and give permission to you to watch us with nanny cams if you like. We take the same care with your home if you are home or away.

0/5 (0 Reviews)
Do you offer protection or stain guard?

We offer a fabric protectant that incorporates the latest technology. After having the upholstery cleaned you can have the furniture stain guarded helping it to resist staining and wear.

0/5 (0 Reviews)
How long will it take for my carpet to dry completely?

With PUIRI’s wide range of carpet cleaning methods, your carpet could be dry in as little as five minutes (Ultra-Low Moisture Method) or up to four to six hours (Steam Carpet Cleaning).

Drying time depends primarily on humidity levels. Other factors are airflow carpet type and temperature. While it typically takes 1-2 hours for the carpet to dry, you can walk on it as soon as we are finished. Turning on your air conditioning or fans will help accelerate dry times.

0/5 (0 Reviews)
Do you clean pet accidents?

Your most severe urine damaged areas can be saved. Our product does not mask or attempt to cover up the scent it goes to the source to destroy the urine. eliminating the odor forever.

0/5 (0 Reviews)
Why should I have my tile and grout cleaned?

Over time dirt builds up dulling your tile’s appearance and discoloring your grout. A thorough, professional tile & grout cleaning is the best way to revive your tile and grout removing the embedded filth.

0/5 (0 Reviews)
Do I need to move my furniture?

We can clean around anything you want. There is no need to turn your life upside down every time you have your carpets cleaned.

0/5 (0 Reviews)
How do you remove pet urine odor from carpets?

Pet odors can linger on for months if not treated properly. Urine dries in the carpet and padding leaving millions of concentrated urine crystals that become increasingly more pungent. Many companies just mask this odor. PUIRI uses the most advanced urine odor removal system with the power of natural oxygen and the biological power of odor modification to destroy odorous materials without leaving strong artificial fragrances behind.

0/5 (0 Reviews)
Do you charge per room?

Mostly yes, since rooms vary in size, we find that it is more reasonable to charge by size We used to charge by the square foot but you our customers encouraged the change. On Large areas and combined areas, we may charge a multiple room rate. On unique rooms we will charge by the square foot as with our commercial carpet cleaning. We are always fair if you feel the price is off please let us know. We want you as customers for life not just once.

0/5 (0 Reviews)
How long will it take to clean my carpet?

The short answer – it varies. Depending on the amount of carpet being cleaned and the history of the carpet itself. The average carpet cleaning will take approximately 20 minutes per room. A restorative clean can take longer.

The time spent cleaning can vary greatly depending on the quantity of furniture to be moved, the amount of soil in the carpet, and any necessary spot removal treatments.

0/5 (0 Reviews)
Why should I have my upholstered items professionally cleaned?

Up to 80% of the dust and dirt brought into the home can end up in your carpeting, furniture and other upholstered fabrics. We highly recommend that upholstery be cleaned regularly. Dirty fabrics wear faster than clean ones. Another way to keep your furnishings tidy is to have them Protected with our fabric protector.

0/5 (0 Reviews)
What about moving my breakables?

Small items such as lamps, etc? We ask that you remove small breakable items from furniture you wish to have moved.

0/5 (0 Reviews)
Will your cleaning chemicals harm my children and pets?

PUIRI uses an all-natural, Safe Certified cleaning product as a core cleaner. We are in direct contact with these products every day. Learn More about our innovative product.

0/5 (0 Reviews)
How does PUIRI clean upholstery?

We can clean your upholstery with hot water extraction or the PUIRI Low Moisture Cleaning System. The cleaning will lift dirt, soil, spots and airborne allergens embedded in your furnishings.

0/5 (0 Reviews)
Will my carpets re-soil quickly after the cleaning is finished?

We use, biodegradable, all-natural carpet cleaning solution so that no sticky film or residue are left behind. Re-soiling is caused by surfactants and residue left in the carpet which attract dirt.

0/5 (0 Reviews)
How frequently should I get my carpets cleaned?

Carpets should be cleaned when they are dirty. Homes with pets or children should be cleaned every six months. Homes with adults only should be cleaned and protected at least once a year. In addition, carpets should be vacuumed at least once a week.

0/5 (0 Reviews)
How often do upholstery manufacturers recommend cleaning furniture items?

Manufacturers recommend professional upholstery cleaning every 24-48 months. If your have children or pets professional cleaning may be required more frequently.

0/5 (0 Reviews)
How can I clean my feather pillow?

Feather and down pillows can be cleaned in your washing machine here is how:

  1. Make sure there are no slits or tears in the covers and that the cover is secure. For balance, load two pillows at a time.
  2. Set the machine on the delicate cycle and use only a small amount of detergent. Before removing the pillows set it to rinse and spin cycle a second time.
  3. For drying, place them in the dryer with weighted tennis balls or clean tennis shoes, which will aid in the fluffing process. periodically take them out and fluff the pillows by hand; use your fingers to break up any clumps. Pillows will take longer to dry than a normal load of clothes.
  4. If they have a musty smell, set them in the sun for a couple of hours.
0/5 (0 Reviews)
Do you measure open areas only?

No, our prices are based on wall to wall cleaning. We expect 70% of the carpet area to be cleaned. We however, do move most furniture at no additional cost. This allows us to clean as much carpet as possible.

0/5 (0 Reviews)
Do you offer Scotchgard carpet protector or Stain Guard?

We offer the very best in carpet protection, after cleaning you should have your carpets and furniture stain guarded. We offer excellent carpet protection, but we do not use Scotchgard. “The new C4-based Scotchgard is completely safe, 3M says”. We are not about to risk an event in your home with products that have a bad history. The PUIRI carpet protector is manufactured by a leading company that holds a reputation of quality and that is what we both need.

0/5 (0 Reviews)
Do I need protectant on my carpets?

Most new carpets come with a factory-applied protectant but in time this wears off. Carpet protectant will help your carpeting resist stains and soiling, so your carpets will stay cleaner longer. Carpet protectant is a smart investment as it slows wear and the aging process and can extend the life of your carpets.

0/5 (0 Reviews)
What Should I Expect From My Carpet Cleaning Technician?

Professional, well-trained, personable technicians who are demonstrably able to properly care for your home, knowledgeably answer your questions and adequately address your concerns.

0/5 (0 Reviews)
Do you move furniture?

All our packages include furniture moving. The amount of furniture we move depends on the carpet cleaning package you choose. In general, with our basic package we will move sofas, love seats, chairs and tables. Beds, dressers, and heavier pieces are left in place under these pricing structures.  Please inform us before moving any previously broken repaired or fragile pieces for example loose or wobbly legs. We will do our best to be cautious of your belongings. We can work around larger pieces of furniture and if there is enough room, we can even clean under them. By having us move furniture in our terms and conditions you agree to release us of any liability for damages caused by moving or attempting to move your furnishings. Additional charges will apply to move heavier furniture. For liability reasons, we do not move china hutches, entertainment systems, pianos, or other valuable belongings. That being said, we are very careful to take care of your furniture we move and assist you to move.

0/5 (0 Reviews)
0/5 (0 Reviews)
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